That "may" have been the case. But it broke off in their car wash.
DO NOT GO HERE. If they damage your car even slightly. They won't fix it or repair it. Also they falsely advertise unlimited car wash. No it's one a day and if you do go once a day you will be forced to pay $65. Because "they need to pay their employees.". I had minor damage done to my car but still damage. Instead of them being civil and handling it They said "they are hydrolic and they have to make contact and it's impossible for them to do that." Don't go there because they don't care about what happens to your car and they won't fix it.
Ultimately, this location lacks the customer service required for this type of business. The manager left a pretty bad taste in my mouth after lecturing me about leaving a bad review. I had shown up the day before and was incredibly disappointed that many of the services I wanted were unavailable and that I had gone out of my way to go here, yet there was no indication that any of them were unavailable at certain times of the day. I made an appointment to come back to try to give this location a second chance but when I arrived the manager stopped me and told me that my review made him not want my business, that he didn't need it, and that he did not want to honor my appointment. I thought this was a terrible way to treat or talk to a customer. A manager should be willing to make things right, not attempt to refuse service if they don't like what the customer says about their business, nor be telling customers that the business doesn't need them.
I give this location a 1/5 for terrible customer service after what I experienced, but a 4/5 for value because you do get a decent amount of work done for around $50. Unfortunately as far as actual attention to detail goes I have to give a 2/5 for the several spots that were missed inside and out of my vehicle (several items pictured here).
Most services are unavailable after 5pm if they are busy, so be sure to make an appointment if you want anything specialized beyond an ultimate car wash. The express exterior detail offers a good value wax of your car and an ultimate wash is included (which includes the wipe down and vacuuming of the interior of your car), however with "express" being in the title you get what you pay for. There were several spots that were missed on my car while the wax was quickly being removed.
That's PISS POOR client/customer relations. But its typical. They would rather loose a good customer that pays about a $1000 a year washing cars at their location than cover a 70$ item that can easily be replaced. I guess that is "good" business.
The people who hand dried the car left scratches on the hood and the trunk. Not major, but definitely require minor body work to remove, and entirely unnecessary and, frankly, if I knew this could have happened I would have just gone elsewhere. Otherwise, good price and wash.
As far an automatic car wash goes, their system does a decent job. I've been taking my car through for about 2 years, and am a regular customer. HOWEVER, as I took my hatchback through last time, it broke off my rear window wiper blade.
This brings my overall score of this location to a 2.33/5. It could still be worth going for your average automated car wash, however the customer service is much to be desired, and anything beyond that requires paying a premium if you want quality that includes the attention to detail on your car.
As i was going through the car wash area a worker from there was backing up a truck as he was about to hit my car i hoonked at him, as he got out the car and flicked me off. He is lucky i did not mess up his face but if i come back to this black without that disrespectful worker being fired i will not come back again. Very disrespectful to represent a respectful car wash place like this.
I called and the person on the phone tells me that it broke off because it was rusted, and they don't cover it.
Flagship Carwash Center is a US Car Wash based in Herndon, Virginia. Flagship Carwash Center is located at 632 Grant St, Herndon, VA 20170, USA.
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