This store is a disaster!! There were clothes thrown everywhere in the women's section. Nothing was folded and in order. I couldn't find a pair of jeans due to the mounds of clothes everywhere. I wanted an item out of the flyer and the store did not carry it. I was in the store with my service dog. I was approached by two employees asking if my dog is a service dog. My dog is clearly marked that she is a service dog, yet, a woman who may be the manager, asked to see my disabled papers. Then, she proceeds to point her Walkie-talkie into my dog's face! You don't do this to a service dog!! IDIOT!!!!
They will go out of their way to make things affordable for you.
I would suggest ordering online, however they have a very good probability of messing that up as well. That begins a returns nightmare, and a fight to get your original item at the sales price of when you had ordered it. Lines take entirely too long, with management doing nothing but watching (versus say, opening up another register since they could at least run cards). My recommendation: completely avoid Kohls, avoid the headache and annoyances. I'm very glad to see the company failing this past year.
Sometimes there are forever lines! Otherwise people are nice and helpful
Friendly staff that will always do it's best to satisfy your needs as much as possible with the resources at hand. As a former employee I'd ask you to stay polite and considered. The more of a mess you make the less effort they can put in good costumer service. And that's what you want!
We went there for shoes. Inexpensive shoes to walk around Hershey Park the next day. All... Literally ALL the shoes were priced between$59-69 dollars. It looked like a tornado had hit the area.... There were 0 staff members there to help. It was so stressful! We were steping over shoes and boxes all over the place! Absolutely a disaster.
Kohl S Herndon is a US Department Store based in Herndon, Virginia. Kohl S Herndon is located at 2100 Centreville Rd, Herndon, VA 20170, USA.
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